Dell Upgrade from 1Y Next Business Day to 5Y ProSupport Plus 4H

Productcode: PT150_1OS5P4H | EAN/UPC: -

€ 384,34 excl.btw

Dell Upgrade from 1Y Next Business Day to 5Y ProSupport Plus 4H - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - NPOS

24x7 Access to ProSupport Plus engineers for faster issue resolution
Service Account Manager
Priority access to specialized support experts
Proactive System Maintenance
Enhanced Mission Critical support
Limited 3rd party software support
NOTE: Many features of ProSupport Plus for Infrastructure require connectivity to Dell via secure connect gateway technology

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Dell Upgrade from 1Y Next Business Day to 5Y ProSupport Plus 4H

€ 465,05 incl. 21% btw € 384,34excl. 21% btw

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Omschrijving

Dell Upgrade from 1Y Next Business Day to 5Y ProSupport Plus 4H - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - NPOS

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

5 years

Response Time

4 hours (for critical issues)

Service Availability

24 hours a day / 7 days a week

Pricing Type

Near-Point-Of-Sale (NPOS)

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday

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Omschrijving

Specificaties

Productvideo

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