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HPE Pointnext Tech Care Critical Service with Defective Media Retention

Productcode: HY5S7E | EAN/UPC: -
9.046,31 excl.btw
HPE Pointnext Tech Care Critical Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours - for P/N: P38578-B21#B19, P38578R-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Critical Service with Defective Media Retention
10946,04 incl. 21% btw 9046,31excl. 21% btw
Voorraad: 178

Omschrijving

HPE Pointnext Tech Care Critical Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours - for P/N: P38578-B21#B19, P38578R-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21
Product features
  • Rapid on-site repair
    With a repair time of 6 hours and on-site service, the HPE Pointnext Tech Care Critical Service ensures minimal downtime for your critical systems. This swift response is available 24/7, providing peace of mind and operational continuity.
  • Comprehensive support coverage
    This extended service agreement covers both parts and labor, ensuring that your systems are maintained without unexpected expenses. The inclusion of defective media retention gives you control over your sensitive data, even in the event of hardware failures.
  • Nationwide support
    With support available up to 80 km from the customer site, HPE Pointnext Tech Care offers extensive coverage, ensuring reliable service no matter where your operations are located. This broad reach is complemented by remote diagnosis capabilities, enhancing service efficiency.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years
Technical support - remote monitoring - 5 years
Defective media retention - 5 years
Compatibility Information
Designed For
P/N: P38578-B21, P38578-B21#ABA, P38578-B21#B19, P38578R-B21, P39366-291, P39366-B21, P39367-291, P39367-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21, P43251-B21

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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