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  5. HPE Pointnext Tech Care Essential Service
2015900-hpe_pointnext_tech_care_essential_service

HPE Pointnext Tech Care Essential Service

Productcode: HY5S3E | EAN/UPC: 4549821433360
€ 2.303,86 excl.btw
HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - for P/N: P38578-B21#B19, P38578R-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Essential Service
€ 2787,67 incl. 21% btw € 2303,86excl. 21% btw
Voorraad: 178
Winkelwagen Offerte

Omschrijving

HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - for P/N: P38578-B21#B19, P38578R-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21
Product features
  • Extended service agreement
    This product comes with an extended service agreement, ensuring that your HPE Pointnext Tech Care remains in excellent condition. With this agreement, you can rest easy knowing that your product is covered for longer periods, providing peace of mind and stability for your operations.
  • Technical support
    Gain access to HPE's technical support, offering you expert assistance whenever you need it. This feature ensures that any issues you encounter can be swiftly addressed, minimizing downtime and keeping your systems running efficiently.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
Compatibility Information
Designed For
P/N: P38578-B21, P38578-B21#ABA, P38578-B21#B19, P38578R-B21, P39366-291, P39366-B21, P39367-291, P39367-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21, P43251-B21

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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