HPE Pointnext Tech Care Essential Service

Parts and labour

On-site

5 years

4 hours

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 5 years ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - visual remote guidance - 5 years ¦ New releases update - 5 years ¦ Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 5 years

P/N: P38578-B21, P38578-B21#ABA, P38578-B21#B19, P38578R-B21, P39366-291, P39366-B21, P39367-291, P39367-B21, P39367R-B21, P39368-291, P39368-B21, P39368R-B21, P43251-B21