HPE Pointnext Tech Care Critical Service with Defective Media Retention

Productcode: HY5K5E | EAN/UPC: -

€ 5.059,60 excl.btw

HPE Pointnext Tech Care Critical Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: P38664-B21#B19, P38664R-B21, P38665-B21#ABA, P38665R-B21, P38666-B21#B19, R8S36A

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

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Product:
HPE Pointnext Tech Care Critical Service with Defective Media Retention

€ 6122,12 incl. 21% btw € 5059,60excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Rapid on-site repair
With a repair time of 6 hours and on-site service, the HPE Pointnext Tech Care Critical Service ensures minimal downtime for your critical systems. This swift response is available 24/7, providing peace of mind and operational continuity.
Comprehensive support coverage
This extended service agreement covers both parts and labor, ensuring that your systems are maintained without unexpected expenses. The inclusion of defective media retention gives you control over your sensitive data, even in the event of hardware failures.
Nationwide support
With support available up to 80 km from the customer site, HPE Pointnext Tech Care offers extensive coverage, ensuring reliable service no matter where your operations are located. This broad reach is complemented by remote diagnosis capabilities, enhancing service efficiency.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - remote diagnosis - 3 years
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Technical support - remote monitoring - 3 years
Defective media retention - 3 years

Compatibility Information

Designed For

P/N: P38664-B21, P38664-B21#B19, P38664R-B21, P38665-B21, P38665-B21#ABA, P38665-B21#B19, P38665R-B21, P38666-B21, P38666-B21#B19, P39265-291, P39265-B21, P39266-291, P39266-B21, P39267-291, P39267-B21, P43245-B21, P43246-B21, P43247-B21, R8S36A

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HPE Pointnext Tech Care Critical Service with Defective Media Retention

Omschrijving

Specificaties

Productvideo

Reviews

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