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  5. HPE Pointnext Tech Care Basic Service with Defective Media Retention
202753-hpe_pointnext_tech_care_basic_service_with_defective_media_retention

HPE Pointnext Tech Care Basic Service with Defective Media Retention

Productcode: HY5D8E | EAN/UPC: -
€ 744,69 excl.btw
HPE Pointnext Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: NBD - for P/N: P38471R-B21, P38477-291, P38480-291, P38480-B21, P55250-B21, P55282-421, P55283-421
  • Digital and data-driven
  • Personalized and predictive
  • Innovation and intelligence
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Basic Service with Defective Media Retention
€ 901,07 incl. 21% btw € 744,69excl. 21% btw
Voorraad: 178
Winkelwagen Offerte

Omschrijving

HPE Pointnext Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: NBD - for P/N: P38471R-B21, P38477-291, P38480-291, P38480-B21, P55250-B21, P55282-421, P55283-421
Product features
  • Digital and data-driven
    Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
  • Personalized and predictive
    Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
  • Innovation and intelligence
    Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 3 years
Extended service agreement - parts and labour - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Defective media retention - 3 years
Compatibility Information
Designed For
P/N: P38471-B21, P38471-B21#ABA, P38471R-B21, P38474-B21, P38477-291, P38477-B21, P38480-291, P38480-B21, P43248-B21, P43249-B21, P55250-B21, P55282-421, P55283-421

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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