HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

Productcode: HY4Z7E | EAN/UPC: -

€ 5.050,39 excl.btw

HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55280-421, P55281-421

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 178 stuk(s)

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Product:
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

€ 6110,97 incl. 21% btw € 5050,39excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Rapid response
With a response time of just 4 hours for on-site services and an impressive 15-minute turnaround for phone consulting, customers can rest assured that support is always swiftly on hand. This capability ensures minimal downtime, keeping your operations running smoothly.
Comprehensive support
Offering an extensive range of services including parts and labor for physical repairs, alongside expert technical support over the phone, this service agreement covers all bases. Whether it's hardware malfunctions or software queries, professional assistance is available 24/7.
Continuous availability
The service's round-the-clock availability, every day of the week, ensures that help is at your fingertips whenever you need it. This constant support is crucial for businesses operating in today's global market, where any time offline can mean lost opportunities.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For

P/N: P05172-B21, P05172-B21#0D1, P05172-B21#ABA, P05172-B21#B19, P05172-B21#GTA, P05172R-B21, P05173-B21, P05173-B21#B19, P05174-B21, P05175-B21, P05175-B21#ABA, P05175-B21#B19, P05175R-B21, P39375-291, P39375-B21, P39375R-B21, P39379-291, P39379-B21, P39379R-B21, P42564-B21, P42565-B21, P42566-B21, P42567-B21, P43350-AA1, P43351-AA1, P43353-AA1, P43354-AA1, P43356-AA1, P43357-291, P43357-B21, P43357R-B21, P43358-291, P43358-B21, P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55277-421, P55278-421, P55279-421, P55280-421, P55281-421

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

Omschrijving

Specificaties

Productvideo

Reviews

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