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HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention

Productcode: HY4Z7E | EAN/UPC: -
5.050,39 excl.btw
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55280-421, P55281-421
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention
6110,97 incl. 21% btw 5050,39excl. 21% btw
Voorraad: 178

Omschrijving

HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55280-421, P55281-421
Product features
  • Rapid response
    With a response time of just 4 hours for on-site services and an impressive 15-minute turnaround for phone consulting, customers can rest assured that support is always swiftly on hand. This capability ensures minimal downtime, keeping your operations running smoothly.
  • Comprehensive support
    Offering an extensive range of services including parts and labor for physical repairs, alongside expert technical support over the phone, this service agreement covers all bases. Whether it's hardware malfunctions or software queries, professional assistance is available 24/7.
  • Continuous availability
    The service's round-the-clock availability, every day of the week, ensures that help is at your fingertips whenever you need it. This constant support is crucial for businesses operating in today's global market, where any time offline can mean lost opportunities.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 3 years
Comprehensive defective material retention - 3 years
Compatibility Information
Designed For
P/N: P05172-B21, P05172-B21#0D1, P05172-B21#ABA, P05172-B21#B19, P05172-B21#GTA, P05172R-B21, P05173-B21, P05173-B21#B19, P05174-B21, P05175-B21, P05175-B21#ABA, P05175-B21#B19, P05175R-B21, P39375-291, P39375-B21, P39375R-B21, P39379-291, P39379-B21, P39379R-B21, P42564-B21, P42565-B21, P42566-B21, P42567-B21, P43350-AA1, P43351-AA1, P43353-AA1, P43354-AA1, P43356-AA1, P43357-291, P43357-B21, P43357R-B21, P43358-291, P43358-B21, P55244-B21, P55245-B21, P55246-B21, P55247-B21, P55248-B21, P55277-421, P55278-421, P55279-421, P55280-421, P55281-421

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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