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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty

Productcode: HV7C2PE | EAN/UPC: 4549821476978
1.240,49 excl.btw
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-291, P37151-B21, R1G01A
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty
1500,99 incl. 21% btw 1240,49excl. 21% btw
Voorraad: 178

Omschrijving

HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-291, P37151-B21, R1G01A
Product features
  • Reliable support 24/7
    The service offers 24 hours a day and 7 days a week availability, ensuring that assistance is always at hand when needed, preventing delays in critical situations.
  • Prompt response times
    Different response times based on severity levels ensure that urgent matters are dealt with swiftly, enabling quick recovery from potential disruptions.
  • Comprehensive assistance options
    With visual remote guidance and remote diagnosis, customers receive thorough support without needing an on-site visit, streamlining the troubleshooting process.
  • Access to knowledge resources
    Customers benefit from a knowledge base and web support, providing them with valuable information and tools to tackle issues on their own if necessary.
  • Data protection feature
    The service includes defective media retention, ensuring that damaged or unused materials are securely managed, further safeguarding sensitive customer data.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year
Defective media retention - 1 year
Compatibility Information
Designed For
P/N: 879512-B21, 879513-B21, 879514-B21, 879515-B21, 879515-B21#0D1, 879515-B21#ABJ, 879515-B21#UUF, 879516-B21, 879516-B21#0D1, 879516-B21#B19, 879516-B21#UUF, 879517-B21, 879517-B21#0D1, 879517-B21#ABA, 879517-B21#ABJ, 879517-B21#B19, 879517R-B21, P19562-291, P19562-B21, P19562R-B21, P19563-291, P19563-B21, P19563R-B21, P19564-291, P19564-B21, P19564R-B21, P35519-291, P35519-B21, P35520-291, P35520-B21, P37151-291, P37151-B21, R1G01A

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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