HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

Productcode: HV6U8E | EAN/UPC: -

€ 3.737,14 excl.btw

HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-291, P37151-B21, R1G01A

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 178 stuk(s)

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Product:
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

€ 4521,94 incl. 21% btw € 3737,14excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Rapid on-site support
Experience peace of mind with HPE Pointnext Tech Care's Critical Service, offering on-site repairs within 6 hours. This swift response ensures minimal downtime, keeping your operations running smoothly.
Round-the-clock availability
With service availability 24 hours a day, 7 days a week, you're covered at all times. Whether it's a weekend or a holiday, our team is ready to support you whenever you need it.
Comprehensive coverage
This extended service agreement includes both parts and labor, ensuring a complete solution to any issue. With comprehensive defective material retention, you can trust that your critical data is safeguarded.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 3 years
Technical support - outage management - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For

P/N: 879512-B21, 879513-B21, 879514-B21, 879515-B21, 879515-B21#0D1, 879515-B21#ABJ, 879515-B21#UUF, 879516-B21, 879516-B21#0D1, 879516-B21#B19, 879516-B21#UUF, 879517-B21, 879517-B21#0D1, 879517-B21#ABA, 879517-B21#ABJ, 879517-B21#B19, 879517R-B21, P19562-291, P19562-B21, P19562R-B21, P19563-291, P19563-B21, P19563R-B21, P19564-291, P19564-B21, P19564R-B21, P35519-291, P35519-B21, P35520-291, P35520-B21, P37151-291, P37151-B21, R1G01A

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

Omschrijving

Specificaties

Productvideo

Reviews

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