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HPE Pointnext Tech Care Essential Service with Defective Media Retention

Productcode: HV5T3E | EAN/UPC: 4549821434749
7.740,43 excl.btw
HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: P21273R-B21, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21
  • Digital and data-driven
  • Personalized and predictive
  • Innovation and intelligence
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Essential Service with Defective Media Retention
9365,92 incl. 21% btw 7740,43excl. 21% btw
Voorraad: 178

Omschrijving

HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: P21273R-B21, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21
Product features
  • Digital and data-driven
    Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
  • Personalized and predictive
    Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
  • Innovation and intelligence
    Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 4 Years
Technical support - remote diagnosis - 4 Years
Technical support - visual remote guidance - 4 Years
New releases update - 4 Years
Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 4 Years
Defective media retention - 4 Years
Compatibility Information
Designed For
P/N: 869848-291, 869848-B21, 869848R-B21, 869851-AA1, 869852-AA1, 869853-AA1, 869854-B21, 869854-B21#0D1, 869854-B21#ABA, 869854-B21#ABJ, 869854-B21#B19, 869854-B21#UUF, 869854R-B21, 869854R-B21#B19, 878213-B21, 878213-B21#0D1, 878213-B21#ABA, 880396-AA1, P05673-291, P05673-AA1, P05673-B21, P05673R-B21, P05676-AA1, P21273-291, P21273-AA1, P21273-B21, P21273R-B21, P22709-291, P22709-AA1, P22709-B21, P22709R-B21, P22710-AA1, P40458-B21, P40459-B21

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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