HPE Foundation Care 4-Hour Exchange Service

Productcode: H9PG3E | EAN/UPC: -

€ 1.974,48 excl.btw

HPE Foundation Care 4-Hour Exchange Service - Extended service agreement - replacement - 3 years - shipment - 24x7 - response time: 4 h - for HPE Aruba 2930F 48G PoE+ 4SFP+

Provides access to Hewlett Packard Enterprise technical resources for problem resolution
May contribute to improved system performance and reduced downtime
Allows your IT resources to stay focused on their core tasks and priorities
Escalation management
Access to electronic support information and services
Remote problem diagnosis and support
Advance parts exchange
Prepaid shipping label, materials, and instructions for defective unit return
Replacement parts and materials
Problem analysis and resolution

Op voorraad: 178 stuk(s)

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Product:
HPE Foundation Care 4-Hour Exchange Service

€ 2389,12 incl. 21% btw € 1974,48excl. 21% btw

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Omschrijving

HPE Foundation Care 4-Hour Exchange Service - Extended service agreement - replacement - 3 years - shipment - 24x7 - response time: 4 h - for HPE Aruba 2930F 48G PoE+ 4SFP+

Product features

Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
Access to electronic support information and services
As part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.
Remote problem diagnosis and support
When experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.

Specificaties

General

Service Included

Replacement

Location

Shipment

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years

Compatibility Information

Designed For

HPE Aruba 2930F 48G PoE+ 4SFP+

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HPE Foundation Care 4-Hour Exchange Service

Omschrijving

Specificaties

Productvideo

Reviews

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