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HPE Foundation Care 4-Hour Exchange Service

Productcode: H9PG3E | EAN/UPC: -
2.038,03 excl.btw
HPE Foundation Care 4-Hour Exchange Service - Extended service agreement - replacement - 3 years - shipment - 24x7 - response time: 4 h - for HPE Aruba 2930F 48G PoE+ 4SFP+
  • Provides access to Hewlett Packard Enterprise technical resources for problem resolution
  • May contribute to improved system performance and reduced downtime
  • Allows your IT resources to stay focused on their core tasks and priorities
  • Escalation management
  • Access to electronic support information and services
  • Remote problem diagnosis and support
  • Advance parts exchange
  • Prepaid shipping label, materials, and instructions for defective unit return
  • Replacement parts and materials
  • Problem analysis and resolution
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Foundation Care 4-Hour Exchange Service
2466,02 incl. 21% btw 2038,03excl. 21% btw
Voorraad: 178

Omschrijving

HPE Foundation Care 4-Hour Exchange Service - Extended service agreement - replacement - 3 years - shipment - 24x7 - response time: 4 h - for HPE Aruba 2930F 48G PoE+ 4SFP+
Product features
  • Escalation management
    Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
  • Access to electronic support information and services
    As part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.
  • Remote problem diagnosis and support
    When experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.

Specificaties

General
Service Included
Replacement
Location
Shipment
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
Compatibility Information
Designed For
HPE Aruba 2930F 48G PoE+ 4SFP+

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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