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  5. HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty
955769-hpe_pointnext_tech_care_basic_service_with_comprehensive_defective_material_retention_post_warranty

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty

Productcode: H75K2PE | EAN/UPC: -
€ 133,53 excl.btw
HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 9x5 - response time: NBD - for P/N: P16005-AA1, P16005R-371, P16006-291, P16006-371, P16006R-291, P16006R-421, P19752-371
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 178 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty
€ 161,57 incl. 21% btw € 133,53excl. 21% btw
Voorraad: 178
Winkelwagen Offerte

Omschrijving

HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 9x5 - response time: NBD - for P/N: P16005-AA1, P16005R-371, P16006-291, P16006-371, P16006R-291, P16006R-421, P19752-371
Product features
  • On-site support
    With a commitment to ensuring minimal downtime, HPE Pointnext Tech Care offers on-site support with a next business day response time. This service is designed to provide you with the peace of mind that comes from knowing help is available right at your location, ensuring your operations continue smoothly without significant delays.
  • Comprehensive service coverage
    This extended service agreement covers both parts and labor, offering comprehensive support for your HPE products post-warranty. From remote diagnosis to visual remote guidance and phone consulting, every aspect of technical support is designed to address your needs promptly and efficiently.
  • Flexible service availability
    Understanding the critical nature of your operations, HPE Pointnext Tech Care provides service availability 9 hours a day, 5 days a week. With service hours from 8:00 AM to 5:00 PM, Monday through Friday, you can rest assured that support is available when you most need it.
  • Extended reach
    No matter where you are located, within a distance of up to 480 km from the customer site, HPE Pointnext Tech Care ensures that you have access to the support you need. This extended reach demonstrates HPE's commitment to providing reliable service across a wide geographic area.
  • Defective material retention
    The comprehensive defective material retention service allows you to keep your defective components after replacement, offering an added layer of security and compliance for your business. This feature is particularly beneficial for organizations with strict data handling and privacy policies.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Extended service agreement - parts and labour - 1 year - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 1 year
Extended service agreement - parts and labour - 1 year - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Comprehensive defective material retention - 1 year
Compatibility Information
Designed For
P/N: P16005-001, P16005-291, P16005-371, P16005-421, P16005-AA1, P16005R-371, P16006-001, P16006-291, P16006-371, P16006-421, P16006R-291, P16006R-421, P18584-001, P18584-421, P19752-371

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
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