HPE Pointnext Tech Care Basic Service Post Warranty

Parts and labour

On-site

1 year

Next business day

9 hours a day / 5 days a week

Extended service agreement - parts and labour - 1 year - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Extended service agreement - parts and labour - 1 year - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Extended service agreement - parts and labour - 1 year - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Product info support - web support - 1 year

P/N: 872305-B21, 872305-B21#0D1, 872305-B21#ABA, 872305-B21#ABG, 872305-B21#ABJ, 872305-B21#ABZ, 872305-B21#AC4, 872305-B21#ACC, 872305-B21#ACE, 872305-B21#ACJ, 872305-B21#ACQ, 872305-B21#AKJ, 872305-B21#AR8, 872305-B21#B19, 872305R-B21, 872307-B21, 872307-B21#0D1, 872307-B21#ABA, 872307-B21#ABG, 872307-B21#ABJ, 872307-B21#ABZ, 872307-B21#AC4, 872307-B21#ACC, 872307-B21#ACE, 872307-B21#ACJ, 872307-B21#ACQ, 872307-B21#AKJ, 872307-B21#AR8, 872307-B21#B19, 872307R-B21, 872309-B21, 872309-B21#0D1, 872309-B21#ABA, 872309-B21#ABG, 872309-B21#ABJ, 872309-B21#ABZ, 872309-B21#AC4, 872309-B21#ACC, 872309-B21#ACE, 872309-B21#ACJ, 872309-B21#ACQ, 872309-B21#AKJ, 872309-B21#AR8, 872309-B21#B19, 872309R-B21, 878450-001, 878450-031, 878450-291, 878450-371, 878450-421, 878450R-001, 878450R-371, 878452-001, 878452-031, 878452-291, 878452-371, 878452-421, 878452-AA1, 878452R-001, 878452R-371, 880227-S01, 880228-S01, 880229-S01, 880230-425, 880231-425, 880232-425, 880646-001, 880647-375, 880648-AA5, 880718-295, P02974-S01, P03684-291, P03684-375, P03684-425, P03684-S01, P03685-291, P03685-375, P03685-425, P03685R-425, P03685-S01, P03686-291, P03686-375, P03686-425, P03686-S01, P03687-291, P03687-375, P03687-425, P03687R-375, P03687-S01, P10806-001, P10806-031, P10806-291, P10806-371, P10806-421, P10806-AA1, P10806R-001, P10811-001, P10811-031, P10811-291, P10811-371, P10811-421, P10811-AA1, P10811R-001, P10812-001, P10812-031, P10812-291, P10812-371, P10812-421, P10812-AA1, P10812R-001, P10813-001, P10813-031, P10813-291, P10813-371, P10813-421, P10813-AA1, P10813R-001, P19116-001, P19116R-001, P21438-421, P21439-001, P21439-291, P21439-371, P21439-421, P21439-AA1, P21439R-001, P21440-001, P21440-291, P21440-371, P21440-421, P21440R-001, P21449-001, P21449-291, P21449-371, P21449-421, P21449-AA1, P21449R-001, Q9G54A, Q9G55A, Q9G56A, Q9G57A, Q9G58A