HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty

Productcode: H36E9PE | EAN/UPC: -

€ 1.653,08 excl.btw

HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - repair time: 6 hours - for P/N: P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 178 stuk(s)

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Product:
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty

€ 2000,23 incl. 21% btw € 1653,08excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Comprehensive service support
This service includes parts and labor, ensuring maintenance and repair are covered on-site. Clients can depend on a dedicated team to manage their hardware needs.
24/7 availability
Always-on support enables organizations to address issues at any time, minimizing disruptions in business operations. This access to assistance ensures critical systems remain operational.
Rapid response times
With a 1 hour response time for general support and 15 minutes for urgent situations, clients can count on quick resolutions to maintain productivity.
Visual remote guidance
This feature allows technicians to provide live support through visual aids, helping clients navigate complex problems efficiently.
Proactive management solutions
Comprehensive outage management and remote diagnosis provide organizations with proactive measures to prevent issues before they escalate.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

1 year

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 1 year
Technical support - outage management - 1 year
Comprehensive defective material retention - 1 year

Compatibility Information

Designed For

P/N: 863442-B21, 863442-B21#0D1, 863442R-B21, 863445-B21, 863445R-B21, 863446-B21, 863446R-B21, 863447-B21, 863447R-B21, 875938-B21, P02057-S01, P06804-B21, P06804R-B21, P09524-B21, P09524-B21#0D1, P09524R-B21, P09525-B21, Q8T38A, Q8T39A, Q9F13A

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

Productvideo

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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty

Omschrijving

Specificaties

Productvideo

Reviews

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