HPE Pointnext Tech Care Critical Service

Productcode: H32ZCE | EAN/UPC: -

€ 1.456,91 excl.btw

HPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: P44110-B21, P44112-291, P44112-AA1, P44113-291, P44113-AA1, P44114-291, P44115-291

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 178 stuk(s)

Levertijd:

Product:
HPE Pointnext Tech Care Critical Service

€ 1762,86 incl. 21% btw € 1456,91excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Rapid repair service
With a repair time of 6 hours and on-site service, downtime is minimized, ensuring your operations continue smoothly without significant delays.
Round-the-clock support
Service availability 24 hours a day, 7 days a week, including technical support, means you're never left without help, no matter the time or day.
Comprehensive coverage
The extended service agreement includes both parts and labor, providing peace of mind that there are no hidden costs or unexpected expenses for repairs.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 3 years
Technical support - outage management - 3 years

Compatibility Information

Designed For

P/N: P44109-B21, P44110-B21, P44111-B21, P44112-291, P44112-421, P44112-AA1, P44112-B21, P44113-291, P44113-421, P44113-AA1, P44113-B21, P44114-291, P44114-421, P44114-B21, P44115-291, P44115-421, P44115-B21

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

Productvideo

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HPE Pointnext Tech Care Critical Service

Omschrijving

Specificaties

Productvideo

Reviews

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