HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty

Productcode: H24Y9PE | EAN/UPC: 4549821447282

€ 6.209,84 excl.btw

HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty - Extended service agreement - parts and labour - 2 years - on-site - 24x7 - response time: 4 h - for P/N: Q1J02B, Q1J02BR, Q1J03B, Q1J03BR, Q1J30B, Q1J30BR, Q1J31B, Q1J31BR, R4Y03A, R4Y03AR

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 178 stuk(s)

Levertijd:

Product:
HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty

€ 7513,91 incl. 21% btw € 6209,84excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Reliable support 24/7
The service offers 24 hours a day and 7 days a week availability, ensuring that assistance is always at hand when needed, preventing delays in critical situations.
Prompt response times
Different response times based on severity levels ensure that urgent matters are dealt with swiftly, enabling quick recovery from potential disruptions.
Comprehensive assistance options
With visual remote guidance and remote diagnosis, customers receive thorough support without needing an on-site visit, streamlining the troubleshooting process.
Access to knowledge resources
Customers benefit from a knowledge base and web support, providing them with valuable information and tools to tackle issues on their own if necessary.
Data protection feature
The service includes defective media retention, ensuring that damaged or unused materials are securely managed, further safeguarding sensitive customer data.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

2 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 2 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 2 years
Technical support - remote diagnosis - 2 years
Technical support - visual remote guidance - 2 years
New releases update - 2 years
Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 2 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 2 years
Defective media retention - 2 years

Compatibility Information

Designed For

P/N: Q1J02A, Q1J02AR, Q1J02B, Q1J02BR, Q1J03A, Q1J03AR, Q1J03B, Q1J03BR, Q1J30A, Q1J30AR, Q1J30B, Q1J30BR, Q1J31A, Q1J31AR, Q1J31B, Q1J31BR, Q2R47A, Q2R48A, R4Y03A, R4Y03AR

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

Productvideo

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HPE Pointnext Tech Care Essential Service with Defective Media Retention Post Warranty

Omschrijving

Specificaties

Productvideo

Reviews

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