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HPE Pointnext Tech Care Essential Service Post Warranty

Productcode: HX5V5PE | EAN/UPC: 4549821477289
1.921,41 excl.btw
HPE Pointnext Tech Care Essential Service Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: BB955A, BB955AR
  • Remote problem diagnosis and support
  • On-site hardware support
  • Replacement parts and materials
  • HPE Visual Remote Guidance (VRG)
  • HPE InfoSight dashboards
  • HPE InfoSight workload insights
  • Firmware updates for selected products
  • Collaborative Support and Collaborative Assistance
Op voorraad: 10 stuk(s)
Levertijd:
Product:
HPE Pointnext Tech Care Essential Service Post Warranty
2324,91 incl. 21% btw 1921,41excl. 21% btw
Voorraad: 10

Omschrijving

HPE Pointnext Tech Care Essential Service Post Warranty - Extended service agreement - parts and labour - 1 year - on-site - 24x7 - response time: 4 h - for P/N: BB955A, BB955AR
Product features
  • Rapid response
    With a response time of just 4 hours for on-site services and 15 minutes for phone consulting, HPE Pointnext Tech Care Essential Service Post Warranty ensures that support is always swiftly on hand when you need it.
  • Comprehensive coverage
    Offering both parts and labor as part of the extended service agreement, this plan covers all bases, ensuring your hardware is maintained without any additional costs for parts.
  • Round-the-clock support
    Service availability 24 hours a day, 7 days a week means that no matter when an issue arises, support is just a call away. This continuous coverage is ideal for businesses operating on a global scale or outside of traditional working hours.

Specificaties

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 1 year
Technical support - remote diagnosis - 1 year
Technical support - visual remote guidance - 1 year
New releases update - 1 year
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 1 year - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 1 year
Compatibility Information
Designed For
P/N: BB955A, BB955AR

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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