HPE Pointnext Tech Care Critical Service with Defective Media Retention Post Warranty

Parts and labour

On-site

1 year

6 hours

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - remote diagnosis - 1 year
New releases update - 1 year
Product info support - web knowledge base access - 1 year
Technical support - remote monitoring - 1 year
Defective media retention - 1 year

P/N: 399516-001, 399517R-001, 399519R-001, 399519R-371, 399519R-AA1, 399522-001, 399522R-001, 399523-001, 399523R-001, 399524R-B21, 416559R-001, 416559R-371, 416559R-AA1, 416560R-001, 416560R-AA1, 416561R-001, 416561R-291, 416561R-371, 416561R-AA1, 416562R-001, 416562R-AA1, 416563R-001, 416563R-371, 416563R-AA1, 416564R-001, 416564R-AA1, 416565R-001, 416565R-291, 416565R-371, 416565R-AA1, 416566R-291, 416566R-371, 416566R-AA1, 435943R-001, 435943R-291, 435943R-371, 435943R-421, 435943R-AA1, 435944R-001, 435944R-291, 435944R-371, 435944R-421, 435944R-AA1, 438312R-001, 438312R-291, 438312R-371, 438312R-421, 438312R-AA1, 438313R-001, 438313R-291, 438313R-371, 438313R-421, 438313R-AA1, 457922-001, 457922-291, 457922-371, 457922-421, 457922-AA1, 457922R-001, 457922R-291, 457922R-371, 457922R-421, 457923-001, 457923-291, 457923-371, 457923-421, 457923-AA1, 457923R-001, 457923R-291, 457923R-371, 457923R-421, 457924-001, 457924-201, 457924-291, 457924-371, 457924-421, 457924-AA1, 457924R-001, 457924R-291, 457924R-371, 457924R-421, 457925-001, 457925-291, 457925-371, 457925-421, 457925-AA1, 457925R-001, 457925R-291, 457925R-371, 457925R-421, 457926-001, 457926-201, 457926-291, 457926-371, 457926-421, 457926-AA1, 457926R-001, 457926R-291, 457926R-371, 457926R-421, 457927-001, 457927-291, 457927-371, 457927-421, 457927-AA1, 457927R-001, 457927R-291, 457927R-371, 457927R-421, 457928-001, 457928-291, 457928-371, 457928-421, 457928-AA1, 457928R-001, 457928R-291, 457928R-371, 457928R-421, 458236-425, 459959-005, 459960-005, 459961-005, 470064-297, 470064-462, 470064-463, 470064-464, 470064-465, 470064-466, 470064-503, 470064-512, 470064-513, 470064-523, 470064-546, 470064-553, 470064-611, 470064-615, 470064-620, 470064-623, 470064-624, 470064-634, 470064-731, 470064-901, 470064-951, 470064-954, 470064-961, 490666-001, 490666-371, 490666-421, 490666R-001, 490666R-371, 490666R-421, AH480AR, AH654AR, AH655AR, AH730AR, AJ068A, AJ068AR