HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

Productcode: H79K0E | EAN/UPC: -

€ 14.355,70 excl.btw

HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - repair time: 6 hours - for P/N: P53925-B21, P54198-B21, P55080-291, P55080-AA1, P55081-291, P55081-AA1, P57844-B21

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

€ 17370,40 incl. 21% btw € 14355,70excl. 21% btw

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Omschrijving

Product features

Rapid on-site support
Experience peace of mind with HPE Pointnext Tech Care's Critical Service, offering on-site repairs within 6 hours. This swift response ensures minimal downtime, keeping your operations running smoothly.
Round-the-clock availability
With service availability 24 hours a day, 7 days a week, you're covered at all times. Whether it's a weekend or a holiday, our team is ready to support you whenever you need it.
Comprehensive coverage
This extended service agreement includes both parts and labor, ensuring a complete solution to any issue. With comprehensive defective material retention, you can trust that your critical data is safeguarded.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

4 years

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 4 Years
Technical support - remote diagnosis - 4 Years
Technical support - visual remote guidance - 4 Years
New releases update - 4 Years
Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 4 Years
Technical support - outage management - 4 Years
Comprehensive defective material retention - 4 Years

Compatibility Information

Designed For

P/N: P53921-B21, P53925-B21, P54198-B21, P55080-291, P55080-AA1, P55080-B21, P55081-291, P55081-AA1, P55081-B21, P57844-B21

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention

Omschrijving

Specificaties

Productvideo

Reviews

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