HP Software Technical Support

Productcode: U86PRZ | EAN/UPC: -

€ 31,90 excl.btw

HP Software Technical Support - Technical support - for HP Sure Click Enterprise - Licence-To-Use - 1 user/device - volume - 500-999 licences - ESD - phone consulting - 1 year - 9x5

Improve productivity of your technical staff
Improved system performance and reduced downtime due to software defects
Expedited problem resolution through trained technical HP resources

Op voorraad: 8 stuk(s)

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Product:
HP Software Technical Support

€ 38,60 incl. 21% btw € 31,90excl. 21% btw

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Omschrijving

HP Software Technical Support - Technical support - for HP Sure Click Enterprise - Licence-To-Use - 1 user/device - volume - 500-999 licences - ESD - phone consulting - 1 year - 9x5

Product features

Software electronic support
As a part of this service, HP will provide access to certain software-related electronic and web-based tools and services, as applicable. As a software technical support contract holder, the customer has access to services available to all registered software support users, plus additional capabilities such as the ability to perform searches on technical support documents and facilitate problem-solving to download HP software patches; and to submit and check the status of support service requests.
Access to technical resources
The customer can access HP technical resources via telephone, electronic communication, or fax for assistance in resolving software implementation or operations problems. An HP authorized representative will contact the customer to begin software technical support service within two hours after the service request has been logged, if this time falls within the contracted coverage window.
Problem analysis and resolution
HP provides corrective support to help the customer resolve identifiable and customer-reproducible software product problems. HP also provides support to help the customer identify problems that are difficult to reproduce. The customer receives assistance in troubleshooting problems and solving configuration parameters.
Escalation management
HP has established formal escalation procedures to facilitate complex problem resolution. Local HP management coordinates problem escalation, rapidly enlisting the skills of key problem-solving specialists throughout HP, and selected third parties.
Software features and operational support
HP provides information, as commercially available, on the latest product features, known problems and available solutions, and operational advice and assistance.
Problem isolation
Problem isolation for the software product is provided. The customer is informed if the problem is perceived to be hardware-related. If the customer's hardware is covered under an HP hardware maintenance onsite service agreement, a service request will be logged to the diagnose-before-dispatch desk on the customer's behalf. With the customer's approval, a per-call service request will be logged on the customer's behalf for problems related to hardware not covered under a hardware maintenance onsite service agreement.
Remote access
At the option of HP and with customer approval, selected remote access tools, such as a telephone support tool, may be used to facilitate problem-solving. The use of these tools allows HP to work interactively with the customer and facilitates remote diagnosis of problems with the customer's system. The customer can choose to use any of these remote access tools to assist in the resolution of service requests. Only HP-provided, HP-approved tools are to be used as a part of this feature.
Installation advisory support
Advisory support is provided if the customer encounters difficulties after installation and configuration of a software product. Advisory support for products that are installed in a network environment is also provided. This service feature does not include installation and configuration of complete software products. These services are available for an additional charge and can be purchased separately from HP.
Flexible coverage window
The coverage window specifies the time during which services are available. Flexible hours of coverage are available to facilitate customization of the coverage window to address the customer's business needs.
Flexible response times
Response time specifies the period of time that begins when the initial service request is received and logged with HP and ends when the HP authorized representative calls the customer to review the request, if this time falls within the specified coverage window.

Specificaties

General

Type

Technical support

Service Included

Phone consulting

Full Contract Period

1 year

Service Availability

9 hours a day / 5 days a week

Software

Software Title

HP Sure Click Enterprise

Installation Type

Locally installed

Licence Type

Licence-To-Use

Licence Qty

1 user/device

Licence Pricing

Volume / 500-999 licences

Licensing Details

ESD

Details

Service & Support

Phone consulting - 1 year - availability: 9 hours a day / Monday-Friday
Fax-on-demand - 1 year - availability: 9 hours a day / Monday-Friday
E-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday
Web knowledge base access - 1 year
New releases update - 1 year

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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HP Software Technical Support

Omschrijving

Specificaties

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Reviews

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