Veeam Standard Support - Technical support (reactivation)

Productcode: V-ESSENT-VS-P0ARW-00 | EAN/UPC: -

€ 503,08 excl.btw

for Veeam Backup Essentials Enterprise Edition for VMware - 2 sockets - for contracts expired more than 3 months - phone consulting - 1 year - 12x5

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Product:
Veeam Standard Support - Technical support (reactivation)

€ 608,73 incl. 21% btw € 503,08excl. 21% btw

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Omschrijving

Veeam Standard Support - Technical support (reactivation) - for Veeam Backup Essentials Enterprise Edition for VMware - 2 sockets - for contracts expired more than 3 months - phone consulting - 1 year - 12x5

Specificaties

General

Type

Technical support (reactivation)

Service Included

Phone consulting

Full Contract Period

1 year

Service Availability

12 hours a day / 5 days a week

Software

Software Title

Veeam Backup Essentials Enterprise Edition for VMware

Installation Type

Locally installed

Licence Qty

2 sockets

Licensing Details

For contracts expired more than 3 months

Details

Service & Support

Phone consulting - 1 year - response time: 2 hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year

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