HPE Pointnext Tech Care Essential Service Post Warranty

Productcode: H39CGPE | EAN/UPC: 4549821549306

€ 2.859,36 excl.btw

HPE Pointnext Tech Care Essential Service Post Warranty - Extended service agreement - parts and labour - 2 years - on-site - 24x7 - response time: 4 h - for ProLiant DL325 Gen11

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
HPE Visual Remote Guidance (VRG)
HPE InfoSight dashboards
HPE InfoSight workload insights
Firmware updates for selected products
Collaborative Support and Collaborative Assistance

Op voorraad: 10 stuk(s)

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Product:
HPE Pointnext Tech Care Essential Service Post Warranty

€ 3459,83 incl. 21% btw € 2859,36excl. 21% btw

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Omschrijving

HPE Pointnext Tech Care Essential Service Post Warranty - Extended service agreement - parts and labour - 2 years - on-site - 24x7 - response time: 4 h - for ProLiant DL325 Gen11

Product features

Rapid response
With a response time of just 4 hours for on-site services and 15 minutes for phone consulting, HPE Pointnext Tech Care Essential Service Post Warranty ensures that support is always swiftly on hand when you need it.
Comprehensive coverage
Offering both parts and labor as part of the extended service agreement, this plan covers all bases, ensuring your hardware is maintained without any additional costs for parts.
Round-the-clock support
Service availability 24 hours a day, 7 days a week means that no matter when an issue arises, support is just a call away. This continuous coverage is ideal for businesses operating on a global scale or outside of traditional working hours.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

2 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Details

Service & Support

Extended service agreement - parts and labour - 2 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 2 years
Technical support - remote diagnosis - 2 years
Technical support - visual remote guidance - 2 years
New releases update - 2 years
Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 2 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 2 years

Compatibility Information

Designed For

HPE ProLiant DL325 Gen11

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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