HP Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention

Productcode: U9ZE1E | EAN/UPC: -

€ 697,48 excl.btw

Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention - Extended service agreement - parts and labour (for 2 rolls) - 2 years - on-site - 9x5 - response time: NBD - for DesignJet Z6dr, Z6dr PostScript

Remote problem diagnosis and support
Next business day onsite response
Escalation management
Defective Media Retention Service

Op voorraad: 9876 stuk(s)

Levertijd:

Product:
HP Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention

€ 843,95 incl. 21% btw € 697,48excl. 21% btw

Winkelwagen Offerte

Omschrijving

Product features

Remote problem diagnosis and support
HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Escalation management
Established escalation procedures enlist specialized expertise from HP and selected third-parties.
Defective Media Retention Service
A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP. This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement.

Specificaties

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

2 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Covered Configurations

2 rolls

Details

Service & Support

Extended service agreement - parts and labour - 2 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - remote diagnosis - 2 years
Defective media retention - 2 years

Compatibility Information

Designed For

HP DesignJet Z6dr, Z6dr PostScript

This data is supplied by 1WorldSync and matched through an automated process. Truedata is not responsible for errors in this data.

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