Limit interruptions with remote support and convenient onsite repairs—all thanks to AI-powered predictive issue detection, alerts and automation.
Product features
- Snelle responstijden
Optimize uptime with the predictive detection of device issues and alerts to end users. Proactively identify needed repairs and replacements quickly before impacting employee productivity. - Quickly resolve device issues for users
Help streamline repairs with automated case generation that opens a case when a detected issue is acknowledged, and IT is prompted to schedule a repair at the end user's convenience.
Leveranciersinformatie
Type ondersteuning
Active Care
Plaats van service
Remote en onsite
Garantiedekking
Binnen garantie
Dekkingsgegevens
Standaard werkdagen – 9 uur
Reactietijd
Respons op volgende werkdag
Servicemethode
Onsite en voorspellende ondersteuning
Extra ondersteuningsmogelijkheid
Behoud van defecte media; pc-oplossing
Type verzorgingspakket
Electronisch
Dekkingsperiode
60 maand(en)