VMware Support and Subscription Basic

Productcode: WPH-LARDB-12PT0-C1S | EAN/UPC: -

€ 2,58 excl.btw

VMware Support and Subscription Basic - Technical support - for VMware AirWatch Advanced Remote Management Add On - 1 device - SPP - for add on of Shared or Managed Hosting Environments only - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours

Global, 12 x 5 access to support
Unlimited support requests
Remote support
Online access to documentation, knowledge base articles and other technical resources

Op voorraad: 0 stuk(s)

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VMware Support and Subscription Basic

€ 3,12 incl. 21% btw € 2,58excl. 21% btw

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Omschrijving

Specificaties

General

Type

Technical support

Service Included

Emergency phone consulting

Full Contract Period

1 year

Response Time

4 business hours

Service Availability

12 hours a day / 5 days a week

Software

Software Title

VMware AirWatch Advanced Remote Management Add On

Installation Type

Locally installed

Licence Qty

1 device

Licensing Program

VMware Subscription Purchasing Program (SPP)

Licensing Details

For add on of Shared or Managed Hosting Environments only

Details

Service & Support

Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 4 contacts ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year

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