VMware Support and Subscription Basic

Technical support

Emergency phone consulting

1 year

4 business hours

12 hours a day / 5 days a week

VMware vCenter Site Recovery Manager Acceleration Kit for vSphere Enterprise Plus

4

Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ E-mail consulting - 1 year / 4 contacts

P/N: VC-SRM1-4EPL-UG-C, VC-SRM4-ADV-EPL-UG-C, VC-SRM4E-AK-C