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VMware Support and Subscription Production

Productcode: HZ7-ENC-100-P-SSS-A | EAN/UPC: -
16.055,10 excl.btw
VMware Support and Subscription Production - Technical support - for VMware Horizon Enterprise Edition (v. 7) - 100 CCU - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min
  • Fast response times for critical issues
  • Remote support
  • Online access to documentation, knowledge base articles, discussion forums and other technical resources
  • Product updates and upgrades
Op voorraad: 0 stuk(s)
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Product:
VMware Support and Subscription Production
19426,67 incl. 21% btw 16055,10excl. 21% btw
Voorraad: 0
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Omschrijving

VMware Support and Subscription Production - Technical support - for VMware Horizon Enterprise Edition (v. 7) - 100 CCU - academic - emergency phone consulting - 1 year - 24x7 - response time: 30 min

Specificaties

General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
VMware Horizon Enterprise Edition
Installation Type
Locally installed
Version
7
Licence Qty
100 CCU
Licence Pricing
Academic
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical

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